Return and Refund Policy

Returns, Exchanges and Refunds

We want you to love your Olive and Gold pieces. If you are not fully satisfied, the following terms apply.

Return window

  • You may request a return or exchange within 2 (two) days of delivery. Requests made after this 2-day window cannot be accepted.
  • To be eligible, the item must be unused, unworn, and undamaged, in its original condition with all tags, packaging, gift box, and invoice intact.

How to request

  • To initiate a return or exchange, contact us at [support@oliveandgold.in] within the 2-day window with your order number and, where applicable, an unboxing video and photographs clearly showing the issue (we strongly recommend recording an unboxing video to support any damaged/wrong-item claim).

Exchange or refund processing

  • Once we receive and inspect the returned item and approve the request, your exchange or refund will be delivered/processed within 5–7 business days.
  • Refunds are issued to the original payment method. The time for the amount to reflect in your account may additionally depend on your bank or payment provider.
  • Exchanges are dispatched within the same 5–7 business day period, subject to stock availability. If a replacement is unavailable, we will offer an alternative or a refund.

Non-returnable items

The following are not eligible for return or exchange unless they arrive damaged or defective:

  • Items marked "Final Sale," clearance, or purchased during special promotions [as indicated on the product page];
  • Customised, personalised, or engraved items;
  • Earrings and other pierced-body jewelry, for hygiene reasons, except where they arrive damaged or defective;
  • Items returned without original packaging, tags, or proof of purchase.

Damaged, defective or wrong items

If you receive a damaged, defective, or incorrect item, notify us within the 2-day window with supporting photos/video. Approved cases are eligible for a replacement or full refund, processed within 5–7 business days, at no additional cost to you.

Shipping costs on returns

  • For approved returns due to our error (damaged, defective, or wrong item), return shipping is at our cost.
  • For change-of-mind returns/exchanges, [return shipping charges may apply / a reverse-pickup fee of ₹[amount] may be deducted]. Original shipping charges, if any, are non-refundable.

Cancellations

  • You may cancel an order before it is dispatched by contacting us at [support@oliveandgold.in]. Once an order has been dispatched, it cannot be cancelled but may be eligible for return as per above.
  • We reserve the right to cancel any order as described in above.